The servers we currently have running are: We have a number of meetings that happen regularly that include up to 15 rooms but everything I have read states that there is a 4 site limit without the inclusion of an MCU? We are looking at removing all of these devices and replacing our aging SX codecs with Room kits in various configurations that we will be running Zoom on and registering to the Cloud.Īs a part of that refresh, we would be decommissioning some of our current servers and I wondered how that would affect our ability to host meetings with multiple sites? My company is looking at going to Zoom in the near future and I wanted to find out a few things that I have questions about?įirst, if I am in the wrong area could you please direct me to a better location? If not, here are my questions.Ĭurrently we have 30 rooms that are all running Cisco SX20 or SX80 codecs in concert with Crestron Control systems, mostly DMPS3-300-AEC. ![]() Enter the host domain or IP address provided by Zoom.Hi there, I am looking for some information related to this thread.Click the drop-down menu and one or more of the following test types:.After accessing the Network Connectivity Tool, click the Advanced Test tab.If working with Zoom Support directly to troubleshoot connections to a specific location or server, a specific URL can be provided for the tool to run the same network test for this specific connection. How to test specific connections with Zoom Support Click End to end the meeting and associated network test.Note: To fully test audio and video connectivity, other participants should be invited to the test meeting. The tool will open a meeting to start the test. Codec: Lists the sending and receiving audio codec used during the test.Jitter: Tests the latency variation between the device and Zoom's servers.Packet Loss: Tests the percentage of data packet loss between the device and Zoom's servers.Latency (RTT): Tests the delay in communications between the device and Zoom's servers.The tool will test and report information on each of the following items when the test is complete: Service Status: Provides connectivity status and details for connections to Zoom Meetings and Team Chat services. ![]() Click Export Log to export the client generated memlogs. Click View Results to view a detailed breakdown of the traceroute. MTR: Tracing the connection between the device and Zoom servers.Click Export Log to export client generated memlogs. When this section is complete, click View Results to view more information, such as network adapter name, IP address, IP activate, as well as detected proxy connections. Network Information: Tests basic network connectivity.The tool will test and report information on each of the following items as the section is complete: After accessing the Network Connectivity Tool, click the Smart Test tab.How to test Zoom’s connection on your network Test general network connectivity Note: These keyboard shortcuts can be customized through the Keyboard Shortcuts tab of the desktop client’s Settings menu. ![]() ![]() The network connectivity tool can be accessed by the following keyboard shortcuts: How to access the Network Connectivity Tool Prerequisites for using the Network Connectivity Tool How to test specific connections with Zoom Support.How to test Zoom’s connection on your network.How to access the Network Connectivity Tool.Other network troubleshooting steps may include restarting your device, restarting your local modem/router, and checking your anti-virus and firewall settings. When troubleshooting network connectivity issues between the Zoom desktop client and Zoom services, the Network Connectivity Tool can run network tests and potentially provide greater insight into network issues.
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